A message from Derek, Sarah
and the team at Mortons

In recent weeks, funerals have experienced disruption and change like never before.

It has been heartbreaking to see the impact this has had on families in our care, as well as on our teams whose top priority is to provide a dignified, professional and respectful service at all times.

Rest assured, we are unwavering in our approach to help bereaved people get through this challenging situation and arrange meaningful goodbyes to their loved ones.

In order to help reduce the spread of COVID-19, it’s important to note that funerals now face some restrictions and it may not be possible to hold the funeral you, or your loved one originally intended.

To help you celebrate the life of someone you love, both during this time of restricted movement and after, we have written two guides filled with suggestions to help friends and family say goodbye. These can be found here: COVID-19 Funeral guides

We have also outlined the current funeral restrictions below.

You can call our 24 hour call out service on

0121 476 9111

Want to know more about Mortons?

Download our brochure

Funeral restrictions during the coronavirus pandemic:

  • Funeral arrangements are made over the ‘phone rather than face-to-face to minimise personal contact. If you have a particular difficulty please call us on 0121 476 9111 and we will do what we can to assist.
  • Registrations of death are now completed electronically to avoid personal contact. Please call us on 0121 476 9111 for guidance on how to do this.
  • Many cemeteries and crematoria have imposed a maximum of six mourners at funeral services and have now appointed security staff to ensure compliance with these rules.
  • Churchyard and natural burials can take place but churches and chapels are closed to services.
  • At the instruction of the Crematorium, some service times have been reduced. Where other restrictions have been imposed we will advise you accordingly.
  • It is possible for some service venues to provide webcasting facilities. Where this isn’t possible we are able to offer a video recording service.
  • Due to social distancing rules, we are unable to provide a limousine for the funeral and families are advised to use their own transport. It is still possible for the Hearse to leave from a home address.
  • Donations in memory of a loved one can no longer be collected at the funeral but can be made via our website. We can provide a link for you to share with family and friends to enable this.
  • Please be assured that we will care for your loved one’s ashes in our Chapel of Rest as the interment or scattering of ashes is being delayed by the various authorities until after the restrictions have been lifted. Cemeteries and crematoria remembrance gardens are also now closed to the public.


We understand the impact these restrictions will have upon the grieving families we serve and, as you’d imagine, we are creating suggestions on how you may come together with family and friends at a later date to honour and celebrate the life of your loved one.

We appreciate your understanding during this difficult time and rest assured our commitment to giving you the best possible service is uncompromising. Funeral Directors are required to abide by the rules in place at Cemeteries, Crematoria and Churchyards and sometimes these change at short notice. Together we will get through this – please stay safe and look after each other.

With our very best wishes.

Derek & Sarah.

A huge thank you to Morton's for providing an incredibly professional, yet caring and supportive service helping us to arrange the funerals for both my parents at different times. I could not fault their professionalism and the guidance that we received. Thank you.

Ruth Andrews Rating: 5
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