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Sunday 5th December
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Updated December

A message from Derek, Sarah
and the team at Mortons

Following the easing of government restrictions on Monday 19th July 2021, there have been some changes to the general position regarding Funerals.

How does this announcement affect funerals? We have detailed answers to some frequently asked questions below. If you’d like more specific advice, please call us on 0121 476 9111.

How many mourners can attend a funeral? Each venue (crematorium, church or cemetery) can set their own attendance limit.  Many now have an unlimited number of mourners able to attend and as each venue is different, we will advise you according to your choice.

Can I still have a proper funeral? The simple answer is yes, you can. There are many components of a funeral which you can choose to have, and again these vary between venues.

How can I be clear about what’s available at our preferred venue? Talk to us! We will be clear about what your choices are and advise you of choices elsewhere if that helps.

Are your Chapels of Rest open? Yes, they are. We will discuss this more fully with you when we are making funeral arrangements.

Can I choose the hearse and have limousines? Yes, you can. We have both Traditional Black Hearses and Limousines and Silver Hearses and Limousines. We are able to source other types of Hearse as well.

Can the cortège go via the family home? Yes, it can. We recognise this as an important part of the service we provide as it can give friends and neighbours an opportunity to say goodbye too.

Could things change again? It is possible. However, everyone is sensitive to the needs of grieving families and trying hard to balance this with keeping everyone safe. Rest assured that if anything does change we’d be in touch with you at the earliest opportunity.

If I have more questions what should I do? You can read more about funerals during the pandemic below or you can call us on 0121 476 9111.

You can call our 24 hour call out service on

0121 476 9111

Want to know more about Mortons?

Download our brochure

Funerals after 19th July 2021

Please be reassured that we maintain the highest standards and levels of service to ensure the right environment when it comes to saying goodbye. There are a number of aspects to this:

  • Our 24-hour service is always available on 0121 476 9111
  • The same levels of dignity are maintained – those entrusted to our care remain at our premises
  • The registration of the death can happen electronically – don’t worry, we can help with this
  • Paperwork can be completed electronically – we can help with this too – if forms need to be signed and you are self-isolating, we will deliver them (and can pick up shopping or medicines for you if that helps too)
  • Funerals at cemeteries and crematoria can still be attended by family and friends and the number of attendees is being regularly reviewed – where changes are announced, we’ll alert you at the earliest opportunity
  • Most churches have reopened their doors for funerals– we are in touch with our local churches and know those which are open and how many mourners each of those churches could accommodate
  • You can choose burial or cremation and the location
  • You can choose the date and time for the funeral
  • You are still able to choose from a selection of quality British made coffins
  • We have a choice of black or silver Jaguar hearses or a black classic Rolls Royce hearse – horse-drawn hearses (and a whole range of other hearses) are also available
  • We are now able to provide limousines for funerals as clear perspex screens have been fitted to our four black and two silver limousines
  • The cortege is able to leave from a local address and for mourners to travel behind it to the service venue, taking a particular route if required
  • We are always happy to place with your loved one any letters or photographs you may wish to send to us
  • If you wish to receive a lock of hair from your loved one, we can usually do this
  • We can arrange flowers on your behalf
  • Our online obituary page enables you to share details regarding the funeral with others. Whilst not everyone who would like to attend may not be able to, you may choose to arrange for the funeral to be streamed on the internet, enabling others to see the service or ceremony taking place as it happens. We can also provide an online version of the order of service if we have arranged this on your behalf.  There is also an option to make charitable donations through our online obituary pages, ensuring that much-needed donations are still received by your chosen charity
  • If you wish to provide your own bearers that is entirely possible, or we can provide pallbearers to ensure the coffin is transferred safely from the hearse into the crematorium, church or to the graveside
  • Webcasting/streaming is available at most crematoria and this allows others who are unable to attend to have the option of watching the funeral from a distance
  • Recording of the service is also available at most crematoria and this can be saved to a DVD or uploaded to the internet if desired
  • A visual tribute may be incorporated into a funeral service. Recent examples include video recordings of family members giving a eulogy or reading poems, which were played at the funeral service on the screen within the chapel
  • Flowers, flags and photographs can be placed upon the coffin
  • Your loved one’s funeral can be led by a minister of religion, a civil or humanist celebrant or a family member
  • You can choose the music to be played and there are several opportunities when this can happen; instead of singing hymns you can choose a hymn, song or music to listen to
  • Printed orders of service can be provided – these may be provided with envelopes to enable them to be sent to family and friends
  • Eulogies may be given by family members who are present if they so wish
  • We can advise you on options relating to the final resting place for your loved one’s ashes
  • We are able to provide a wide range of memorial jewellery, keepsake urns, scatter tubes and caskets
  • Our Ivy Suite can be made available to families in the future for a memorial service
  • Our website is regularly updated when innovative ways to remember and celebrate the lives of loved ones become known

Changes in policies and procedures have impacted upon us all, but we always seek to respond in a positive and appropriate manner in order that we can do the best for the community we serve. Rest assured that we’ll do our best to communicate any further changes to you as soon as we’re able.

In the meantime, please contact us if you have any queries or concerns.

With our very best wishes.

Derek & Sarah.

Wish to thank all staff at Mortons for being helpful, caring, understanding at my fathers funeral. Used the same director at mums funeral 10 yrs ago so recommend. Made the day a bit easier on a sad day.

Anne Moghraby Rating: 5
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