Immediate actions

What to do when someone dies at home?

If someone passes away at home and their death is expected, please contact us on 0121 476 9111 and we will arrange to transfer your loved one into our care, using our professionally adapted and equipped private ambulance. We can often complete this within an hour of your initial call.

If however, the death is an unexpected one, you will need to contact your loved one’s GP.  If they passed away outside of regular surgery opening hours and you cannot reach the GP, please contact us as we will be able to assist.

Following this, someone will need to register the death at the local Registrar’s Office. To learn more about registering the death of a loved one, visit our registering a death guide.

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What to do when someone dies in hospital?

If a loved one has unfortunately passed away in hospital, the hospital will contact the next of kin or closest family members immediately.

Many hospitals throughout the UK have specialist bereavement centres to explain procedures and next steps to you. They can assist you in completing the required administrative formalities.

We can make ourselves available to bring your loved one into care, using our professionally adapted private ambulance. We can also work with the hospital to ensure the necessary paperwork is completed.

You will need to speak to the hospital bereavement centre to arrange for the collection of any personal belongings and the Medical Certificate of Cause of Death. This certificate will then need to be presented to the appropriate Registrar’s Office.

To learn more about registering the death of a loved one, visit our registering a death guide.

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What to do when someone dies in a care home?

If a loved one passes away in a care home, the staff will contact the next of kin or closest family members immediately.

In most cases, the care home will also contact the GP and organise for the Medical Certificate of Cause of Death. However, we do suggest that you speak to the care home directly to ensure the necessary paperwork is completed.

You will also need to instruct them to contact us to arrange for your loved one to be transferred into our care.

Following this, someone will need to register the death to the local Registrar’s Office. To learn more about registering the death of a loved one, visit our registering a death guide.

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What to do when someone dies in the UK away from home?

If a loved one passes away from home, or on holiday in the UK, we appreciate this may cause you additional concerns. Please be reassured that we are called upon to deal with such arrangements quite regularly.

In the event someone dies away from home, we ask that you call us to discuss arrangements, as our advice depends upon the individual circumstances.

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What to do when someone dies abroad?

If your loved one passes away in the UK but their wish is to be buried to cremated abroad, or they passed away whilst abroad and their desire is to have a funeral in the UK, we can help.

Transferring a loved one between two countries may appear complex, but our many years of experience have helped us develop a network of interpreters, translators and relationships with diplomatic consulates and embassies. However challenging the circumstances mayy initially appear, we can assure you of the best possible care and support.

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Registering the death

When someone passes away, you should register the death at the Registrar’s Office within the district where the death has occurred. Generally, all deaths should be registered within five days. There may be some exceptions, depending on whether the H.M Coroner is informed.

We are always happy to help and advise you based on your particular circumstances.

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