Contact us (24hrs) on
0121 476 9111
If you need to arrange a funeral for a loved one, let us help with what happens next.
What happens next

Here to guide you, whenever you need us

Whether a death has just occurred or you’re supporting someone through the process, Mortons Funeral Directors can guide you through every step of arranging a funeral. Our team is here to help, please call us on 0121 476 9111.

Our professional, experienced help is available any time of the day or night, including weekends and all bank holidays.

There are some things you may need to do immediately, such as arranging for the person who has died to be brought into our care and registering the death.

Call us

You can call our 24 hour call out service on

0121 476 9111

All of our calls are recorded for training and monitoring purposes

Want to know more about Mortons?

Download our brochure

What to do immediately after a death

Bereavement can be overwhelming, especially in the early days. Our experienced, compassionate team will explain your options and support you with care, dignity and professionalism.

The practical steps you’ll need to take immediately will depend on your circumstances; however, these are the most common first steps:

  • Contact Mortons so we can bring your loved one into our care and start discussing funeral arrangements
  • Register the death (usually within five days)
  • Finalise funeral arrangements
  • Notify the relevant people and organisations (see our notifying people checklist)
  • Visit your loved one (should you wish)

You don’t need all the answers right now. If you would prefer to speak with someone directly, please call us at 0121 476 9111.

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Bring your loved one into our care

When someone dies, one of the first practical steps is arranging for their transfer into our care. This means that our experienced team will collect your loved one and bring them to our private, professional facilities, where they will be looked after with dignity and compassion.

Depending on the circumstances of the death, the steps you need to take may vary. For guidance on what to do immediately after a bereavement, we recommend reading our Immediate Actions Guide, which explains what to expect and how we can help at each stage.

Immediate actions guide

 

Registering the death

You’ll need to register the death at a local register office, usually within five days. We’ll help you understand what’s needed and guide you through the process.

Guide to registering a death

 

Arranging a funeral

Once you’re ready to arrange a funeral, call us on 0121 476 9111, and we’ll help you set a date and time. We’ll discuss your wishes, answer any questions, guide you through the choices (from burial or cremation to music, vehicles, and readings), and help you make the right decisions for your family.

Guide to arranging a funeral

 

Letting others know

There are many different ways to let friends, family and colleagues know about funeral arrangements.

Our announcing the funeral page outlines some of the best ways to let others know about a funeral, including traditional methods, such as newspapers, and more modern methods, such as social media and email.

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Visiting your loved one

Some people gain comfort from paying their respects.

If you wish, you’re welcome to visit your loved one in one of our peaceful, purpose-built, fully accessible viewing suites. These are located at all of our premises in Northfield, Rubery and Cotteridge branches.

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Frequently asked questions

Planning a funeral often raises many questions, and we want to make sure you feel supported at every stage.

Here are some answers to the most common questions about arranging a funeral. You can find a complete list of questions and guidance on our Frequently Asked Questions page.

If you can’t find the answer you’re looking for, please call us on 0121 476 9111.

 

Yes, of course. Our team will guide you remotely and send the necessary paperwork to you via e-mail for signature if you prefer.

It usually takes approximately two hours to go through the Funeral Arrangements. We will be guided by you of how much or how little you wish to go through in one appointment.

We’ll ask for some key details about your loved one and any preferences you may already have. Don’t worry if you’re unsure, our team will help you every step of the way. We recommend bringing the following:

  • A recent photo of your loved one if you have one
  • Clothing you'd like them to be wearing and any items to be placed with them
  • Documentation from the Registrars Office (if you have already attended to Register the death. Please note, this may have been emailed to us rather than you being handed a physical copy)
  • Any pre-payment funeral plan paperwork, if applicable

We can help arrange services quickly if required, however we are reliant on the necessary legal documentation being prepared by The Medical Examiners Office and The Registrars Office. Typically, Funeral Services take place within 2-3 weeks from the person passing away. Please talk to us about your timing constraints.

Yes. Mortons offers both burial and cremation services, including traditional and more modern options such as direct cremation. We’ll explain the differences and help you make the right choice for your family.

Funeral costs can vary depending on the type of service and specific arrangements. We provide transparent pricing and will work with you to create a meaningful service within your budget. From direct cremations with no service element, to a complete bespoke style of funeral; and everything in between.

In most cases, yes. You’ll need to register the death before the funeral can take place. We can guide you through the process, including how and where to do this.

Yes, if you wish to. Mortons has dedicated viewing suites at our Northfield and Rubery branches, offering a peaceful space for private goodbyes.

 

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Wish to thank all staff at Mortons for being helpful, caring, understanding at my fathers funeral. Used the same director at mums funeral 10 yrs ago so recommend. Made the day a bit easier on a sad day.

 Anne Moghraby Rating: 5
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