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Business Manager

Mortons Funeral Directors require a Business Manager

Mortons Funeral Directors is a family owned and operated firm of Funeral Directors based in South-West Birmingham.  Within the Funeral business we also operate a Funeral vehicle hire business which trades as Mortons Funeral Hire.

Mortons Funeral Directors has been serving the community since 1898 and we now require an Business Manager to handle all day-to-day matters linked to the efficient operation of both of Funeral and hire businesses.

Mortons is a successful and well-respected Funeral brand in the South-West Birmingham area and prides itself on caring for all team players who provide excellent service to our clients.  Working alongside experienced and dedicated colleagues, including Adrian our Funeral Services Manager and Lisa our Administration Manager, you will be responsible to Sarah our Managing Director and Owner.  Based at our Northfield Office in Birmingham, you will efficiently manage a variety of projects to improve our offering to clients, our team and expand our operation.  Responsibilities are varied and challenging – a broad skillset is required to ensure that the objectives are met efficiently and effectively.

Job Responsibilities:

Responsibility for day-to day business functions to allow the management team and Funeral facing staff to focus on their roles unhindered including:

  • To create, implement, complete and review evaluation processes for all aspects of the business including current working practices
  • Sourcing, collating and interrogating data to develop detailed strategies to ensure that the Company exceeds its goals
  • Identifying areas for change and improvement
  • Ownership for new and varied projects and exploring opportunities to add value to at need and pre- need Funeral arrangements, maximising the opportunities for revenue
  • Purchasing of property, vehicles, equipment etc necessary for the progression of the Company
  • Management of Health & Safety and Business Compliance, including (but not limited to) GDPR, CMA, FCA, insurances & banking
  • Develop, implement and oversee budgets ensuring financial targets are met within agreed budgets and timescales
  • The management team has a combined responsibility for leading by example and motivating other team players

Qualifications / Skills:

Suitable candidates will have a proven track record of working in a service / business environment with:-

  • Outstanding communication skills and a keen desire to develop an empathetic style conducive to our profession
  • Ability to foster teamwork and build cohesive professional relationships
  • Management, leadership and negotiation skills
  • Business knowledge and compliance
  • Strategic and creative attitudes to problem solving
  • Sound financial planning and finance management skills
  • Performance management in a service industry would be beneficial
  • Project management from concept to delivery

Education and experience requirements

  • Bachelor’s degree in business administration or related field
  • Proven track record within prior management positions
  • Funeral experience not essential, but customer focused service industry background preferred
  • A willingness to update professional knowledge by participating in educational opportunities, reading professional publications, and participating in professional organisations meetings

The Benefits package:

Generally working Monday to Friday 8.30am to 5.00pm with some work outside of these hours.  Attendance at some evening and weekend meetings is required.  The salary package will include a basic salary of £45,000.00pa.

Annual leave entitlement

  • 20 days + Statutory Bank Holidays
  • Additional 5 days gifted by the Company
  • Service days at 3, 5 & 10 year intervals
  • “Birthday day off”- a gifted day when your Birthday falls on a normal working day
  • “Christmas Shopping day” – a gifted day by the Company

Other benefits

  • PMI
  • The company has a strong ethos in supporting a good work/home life balance
  • Company Uniform & dry cleaning provided
  • Parking costs
  • Contribution towards or provision of a mobile phone
  • Professional membership costs and training fees are reimbursed in accordance with company policy

How to apply:

So that we may consider your application please e-mail Sarah Case sarah@mortonsfunerals.co.uk with a covering letter explaining why you consider yourself to be a suitable candidate and attach your up to date CV.

You can call our 24 hour call out service on

0121 476 9111

Want to know more about Mortons?

Download our brochure

Wish to thank all staff at Mortons for being helpful, caring, understanding at my fathers funeral. Used the same director at mums funeral 10 yrs ago so recommend. Made the day a bit easier on a sad day.

Anne Moghraby Rating: 5
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