Administration Support Receptionist

We are seeking to recruit a compassionate and professional Administration Support Receptionist

Not all Funeral Directors are the same! Mortons Funeral Directors is a family business which was started over 120 years ago. There are further details about our development within the “About Us” section on this website.
We are committed, passionate and enthusiastic about great customer service and uncompromising in our desire to provide the very best for all of our clients.

Our sister company Mortons Funeral Hire specialises in the Hiring of a selection of other Funeral vehicles to Funeral Directors the length and breadth of the country.

We recognise and value all of our great team members and we now have a vacancy for a permanent part-time Administration Support & Receptionist based at our prestigious premises in Northfield (we also have facilities at Rubery & Cotteridge).  This position is demanding but has a rewarding salary package and brings immense job-satisfaction too – the letters and cards of appreciation we receive from our clients are testimony to this – you’ll be helping our fantastic team by providing key support to care for those we serve making a difficult time memorable for all the right reasons.

It is essential that you can embrace our ethos, are committed to serving others and are a team player.

Brief outline:

• Based on the ground floor open plan reception and first floor administration office – the ability to frequently climb and descend stairs is essential as we don’t have a lift
• Working from 8.30am – 5.00pm on a job share basis on Tuesday and Wednesday
• Flexibility is required regarding working days and hours to ensure cover for sickness and holidays
• Being an active member of our administration team, providing support to Funeral Consultants and Funeral Directors. This includes liaising with all team members; therefore, administration experience is preferred and good communication skills are essential
• Please note that this role will involve you having frequent contact with deceased clients and their grieving relatives

Role to include:

• Being the first point of contact to clients and visitors to our premises in Northfield, a high standard of personal presentation is required
• Meeting with recently bereaved families/friends of the deceased to understand their wishes
• Ensuring the highest standards of customer service are met and to go ‘the extra mile’, and that all work is completed accurately, efficiently and courteously
• Answering the telephone and dealing with enquiries and accurately passing to relevant colleague in a timely manner; attention to detail is essential
• Liaising with external organisations, ie) His Majesty’s Coroner’s Office, Hospitals, Doctors, members of the Clergy and Celebrants regarding funeral arrangements
• Administration tasks through paper based and bespoke computer system software
• Assisting clients with the completion of all necessary paperwork relating to funeral arrangements
• Assisting with the preparation and proof reading of Order of Service Sheets
• Liaising with the team to ensure everything is in place both before and after the funeral
• Assisting with the management of cremated remains, including the provision of urns, keepsakes and jewellery
• Receiving and receipting payments by cash, cheque, credit card and BACS and dealing with daily banking
• Accompanying visitors into the Chapels of Rest for appointments
• Accompanying Doctors to Doctor’s viewing room
• Taking delivery of and recording of floral tributes
• Making drinks for clients, visitors and colleagues
• Dealing with the incoming and outgoing post
• Direction of visitors to the premises
• Ensuring the premises are clean and tidy and all supplies are replenished
• Taking delivery of parcels and distributing to relevant individuals
• Advising of any maintenance work needing to be done
• Occasional errands to local stores, post office and bank etc

Are you?

• A person of absolute integrity
• Able to communicate in a clear and considerate way
• Well presented, courteous and of good character
• Willing to go the extra mile to make the loss of someone less painful than it may otherwise be
• Seeking a truly rewarding position knowing that you are serving others at a time of immense need
• Able and willing to assist others with a customer focused attitude to service delivery
• Legally entitled to work in the UK
• Willing to consent to a DBS check

The rewards are:

• Competitive and rewarding salary of £10.90 per hour
• 28 days annual leave pro rata (we are currently trialling an increase to this of five further days – pro rata)
• Full uniform provided, including shoes (dry cleaning also provided)
• Company Pension Scheme
• Excellent Training Programme
• Free Parking
• Wellbeing benefits include 24-hour helpline

How to apply:

Please send your CV to careers@mortonsfunerals.co.uk